If you have been impacted by the Tropical Storm Alberto, we are here to help! Please contact our claim reporting hotline 855-252-4615 or 855-claim15. We have a team ready to help you with your claim. Please note that you may not have the same insurer for wind coverage and flood coverage. It is important that you report to the correct carrier if your home suffers wind or flood damage.

Customer Service: 877-858-7445

What To Do After A Loss

Taking these steps following a loss will protect your home and expedite the claims process.

Report your claim immediately by calling 855-claim15 (855-252-4615)

Protect your property against further damage. Make temporary repairs and keep receipts for any repairs that you do make. Please do not make permanent repairs until the adjuster has had a chance to inspect the damage. If a water loss of any kind has occurred, it is important that you take immediate steps to stop the flow of water and dry out your home. If you need assistance in drying your home, Safepoint will provide the name of a company that will send a representative who will advise you, free of charge. You are, however, under no obligation to accept the services of that company. Click here to find a contractor.

  • If you have experienced a theft, notify the police. Be sure to report to the police all items that have been stolen.
  • If you have lost a credit card, be sure to report it to the credit card company immediately.
  • Prepare a list of stolen or damaged property. As best you can, include the manufacturer, model name or number and place and date of purchase. If you have receipts, manuals or photographs of the lost or damaged items, gather them and make them available to your adjuster.
  • Take photographs of any damage.
  • Should you have a loss to the interior of your home from a plumbing line, washing machine hose, dishwasher hose or other plumbing fixture or from an electrical item, save the item or part that caused the loss and show it to your adjuster.

Protect yourself and your family. If you must move out of your home, keep all receipts for any temporary lodging and any other expenses you incur while out of your home.

“I cannot thank you enough. You have been so efficient throughout and I really appreciate it.”

Jennifer
Insured

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