Citizens Takeout Frequently Asked Questions

How do I know if a policy has been assumed by Safepoint?

  • On the date of assumption, policies will be “flagged” in ePAS/Policy Center with a Non-Renew takeout indicator. If the policyholder Opts Out after the assumption date, the indicator will be removed.

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How can I get a list of my policies that were assumed?

There are several ways to determine which of your policies have been assumed:

  • After the assumption, Citizens sends an email to every agency principal who participated in that assumption. The email specifies the names and telephone numbers of the takeout companies and the number of policies assumed by each.
  • There is also an Excel attachment containing the following information for each policy assumed from your agency:
    - Policy number
    - Policy expiration date
    - Insured name
    - Insured property address
    - Your agency’s name
    - Your agent’s name
  • You may retrieve all Notices of Assumption and Non-renewal through eDOCs.
  • You may request a list of your book of business through Citizens’ Agent Administration. The list now includes information on policies assumed.
  • Safepoint will post a list of the policies assumed on our secure website.

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How does Safepoint select policies they would like to assume?

Citizens provides Safepoint with the policy data, which we and our modelers use to determine which policies to assume. The data includes the following types of information:

  • Insured contact information including name, mailing address and property address.
  • Agent contact information including name and mailing address.
  • Rating information including type of risk (single family home, mobile home, condo, renters); age of structure; dates of updates, if applicable; occupancy; credits; some claims information and more.

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I received multiple solicitations from takeout companies. Some of the companies indicated that they want to assume the same policies. Are the companies allowed to choose the same policies?

  • Yes. Takeout companies use the same data to select policies for assumption. When they contact agent’s they provide a list of policies they wish to assume. It is common for companies to select the same policies based on favorable risk characteristics.

Will these policyholders receive multiple Opt Out forms?

  • No. If multiple companies wish to select the same policy, Citizens uses a special program to fairly assign the policy to one company. Once the policy is assigned to a company, only that company can mail an Opt Out form to the policyholder.

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I initially agreed to be appointed with Safepoint, but now I’ve changed my mind. What do I need to do?

  • If you would like to prevent Safepoint from assuming policies from your book of business, you will need to cancel your appointment agreement. Remember that your agreement is a third-party binding contract between you and Safepoint. This means that Citizens will not be able to assist you in determining the conditions and terms of the contract or in terminating the contract. You will need to contact Safepoint directly to discuss your options.

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What happens to the policies Safepoint has already assumed?

  • Policies already assumed cannot be untagged unless the insured requests to Opt Out of the assumption. However, Safepoint may not allow un-appointed agents to service their policies. Therefore, if you cancel your appointment with Safepoint, all previously assumed policies may be non-renewed or transferred to another agent who is appointed with Safepoint for servicing. This decision would be based upon the terms of your appointment agreement with Safepoint.

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When can a policyholder Opt Out of the assumption process?

  • The Opt Out form states that the insured must return the signed form to Safepoint by a specified date, usually 4-7 days prior to the assumption date. If the form is received by this date, the policy should not be assumed.
  • If the Opt Out form is not received by the date requested, the policy will be assumed, at which time the Notice of Assumption and Non-Renewal will be mailed. This notice states the policyholder has 30 days from the date of assumption to decline.
  • Beginning with the November 2010 assumption, Citizens is enforcing this 30-day Opt Out window. If an insured wishes to return to Citizens after this 30-day window, the assumed policy may be cancelled and rewritten. The new policy must meet current new business requirements, and a down payment will be required.

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How quickly are Opt Out requests processed?

  • Safepoint notifies Citizens of insured’s Opt Out requests each month. Therefore, it may take up to four weeks for policies to be returned to Citizens. Since Opt Out requests should be returned prior to or within 30 days after an assumption, this should not create a delay in processing.

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What commercial coverage will SafePoint offer?

  • SafePoint will offer wind-only coverage and basic form coverage for commercial non-residential properties.

Will SafePoint offer Special form coverage on its commercial policies now or in the future?

  • Similar to Citizens, the initial policy being assumed will be issued on a basic form. However, with underwriting review and approval, broader coverage can be provided on subsequent renewals.

Is SafePoint admitted in Florida, and therefore are SafePoint policyholders eligible for FIGA?

  • Yes.

What are the lines of business for which SafePoint is licensed to offer coverage?

  • Safepoint is licensed to underwrite Allied Lines, Fire, Homeowners Multi-Peril, Personal Liability, Commercial & Residential Wind-Only, Commercial Property, Commercial Liability, Crime and Commercial Multi-Peril in Florida.

Does SafePoint have a rating acceptable in the secondary mortgage market?

  • Yes. SafePoint is rated “B” by AM Best is "B" and A (Exceptional) by Demotech, Inc. . These ratings are acceptable to Fannie Mae and Freddie Mac.

What are SafePoint’s commercial rates relative to Citizens’ rates?

  • SafePoint rates are filed and reviewed by the OIR. Depending on the location of a risk SafePoint’s rates can be lower or higher than Citizens. SafePoint is providing agents with a policy listing which includes the premium comparison SafePoint policies are NOT subject to the same mid-year assessment as the Citizens policies. Wind-only risks will offer the same coverage level. SafePoint renewal policies are not subject to the mandatory Citizens rate “glide path”.

What is SafePoint’s financial rating?

  • SafePoint is rated by AM Best as B-VI, with over $40 million in policyholders’ surplus. SafePoint is financially secure and exceeds the State’s minimum surplus requirement of $15 million.

Does SafePoint provide 24/7 Claims Reporting?

  • Yes. The phone number to report a new loss is 855-CLAIM15 (855-252-4615). You can also direct your insured to visit our website to report a loss www.safepointins.com.

What is the Claims Process with SafePoint?

  • Safepoint takes pride in contacting policyholders within 24 hours of the first notice of loss being received. If emergency services are required, SafePoint will assist the policyholder by connecting g them with an approved service company that can assist them with emergency services.

How is SafePoint different from Citizens?

  • We have a dedicated Underwriting team that you can contact directly should you have questions regarding coverages and policy forms. SafePoint provides an exclusive Agent Portal where you can track your renewals, pay the premiums and access easily policy documents; You can also offer broader coverage to your policyholders, if approved by SafePoint, eliminating the need for multiple policies for the same insured.

Can SafePoint renewal policies be endorsed to include additional or broaden coverages?

  • Yes. SafePoint is providing the flexibility for commercial accounts taken out of Citizens to obtain broader coverages under our Business Advantage Policy, subject to eligibility and underwriting review and approval.

 

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Who is Safepoint Insurance Company?

  • A Florida-based homeowners insurance company that provides property and casualty insurance solely in Florida
  • Headquartered in Tampa, Florida
  • Founded in 2013
  • We provide excellent customer service along with fast and efficient claims-handling. Additional information may be obtained by visiting the Florida Office of Insurance Regulation at www.floir.com.
  • AM Best "B" Rated and Demotech "A" Rated

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Why did I receive a letter from Safepoint if they are not my Insurer?

  • This letter most likely means your current insurance policy has been included in the depopulation program and has been transferred from the state-sponsored Citizens Property Insurance Corporation (Citizens) to Safepoint Insurance Company.

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What is Depopulation?

  • The Florida Legislature authorized Citizens to develop a depopulation program to reduce the number of its insured properties and exposure. Under the program, created by F.S. 627.351 (6)(p)3a, new and existing insurance companies doing business in Florida are allowed to assume policies currently covered by Citizens. Citizens can transfer some of their approximately 1.4M policies back to the private Insurance market. Under the program, private insurance companies, like Safepoint, are encouraged to assume any of Citizens policies; provided they meet the financial and other standards imposed by the Florida Office of Insurance regulation.
  • Additional information may be obtained by visiting the website Citizens Property Insurance Corp. Depopulation website: https://www.citizensfla.com/about/depopinfo.cfm

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Who approves takeout companies and what is the criteria?

  • The OIR determines which companies may participate in the depopulation process. Each prospective takeout company must submit an application to the OIR and go through a stringent financial review process before receiving approval.
  • Citizens does not determine which takeout companies may participate in the depopulation process. Citizens’ role is to receive the policy selections from the takeout companies and ensure that the policies are assumed in accordance with OIR guidelines.

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Why I should accept the takeout offer from Safepoint?

  • Safepoint is a financially secure company and is rated B (Fair) by AM Best and rated A (Exceptional) by Demotech. Additional information may be obtained by visiting the AM Best website or the Demotech website.
  • You and your agent can expect excellent customer service along with fast and efficient claims-handling by Safepoint.
  • Your homeowners insurance agent, The Florida Office of Insurance Regulation, and Citizens Insurance have approved Safepoint to assume your policy from Citizens.
  • There will be no changes to your current Citizens policy.
  • Our policy forms are substantially the same as Citizens.
  • Although the state assesses all Florida policyholders to replenish a Citizens deficit, those assessments will be less for you as our policyholder rather than as a Citizens policyholder.
    There are several other benefits of participating in the depopulation program:
  • Lowered risk of premium assessments by entering the private market.
  • Citizen’s policies may not be as comprehensive as what a private takeout company may be able to offer.
  • While takeout companies may charge a premium higher than Citizens, it may also be lower.

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How can I be assured that Safepoint will be able to pay my claim in the event of a loss?

  • Safepoint is a financially secure company and is rated B (Fair) by AM Best and rated A (Exceptional) by Demotech. Additional information may be obtained by visiting the AM Best website or the Demotech website.
  • Safepoint has approximately $40M of policyholders’ surplus as of June 30, 2015 (the minimum State’s requirement is $15M).

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Can Safepoint assume my policy and then cancel or non-renew it?

  • Safepoint goes through a rigorous process to assume Citizens policies and wants to keep these policies for as long as possible. Safepoint may cancel or non-renew assumed policies in accordance with Florida statutes and OIR guidelines, just like any other insurance company.

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Is it required for Safepoint’s renewal premium to be less than Citizens’ premium?

  • No, the rates charged by takeout companies may be less than, equal to, or more than what Citizens would charge for the same coverage.

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If I decide to accept your offer, what will change?

  • Your policy will renew with Safepoint at its next renewal.
  • Your current agent who services your Citizens policy will continue to service your policy with Citizens until the renewal date, and thereafter with Safepoint.
  • Instead of receiving a renewal offer from Citizens, you will receive one from Safepoint.
  • When the new policy is paid and takes effect, it will provide coverage under Safepoint’s policy forms.
  • Safepoint will become responsible for any covered losses that occur on or after the assumption date.

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What do I need to do now?

  • If you accept our offer, no action is necessary on your part.
  • If after careful contemplation, you decide to stay with Citizens and reject our offer, please complete the “Opt Out Letter” and return to our office by the deadline via:

    Email: OptOut@safepointins.com
    Fax: (954) 837-4392

    Regular Mail: Safepoint Insurance, PO Box 292547, Tampa, FL 33687

    Overnight Mail: Safepoint Insurance, 8761 N 56th Street, Box 292547, Tampa, FL 33617

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When can I Opt Out of the assumption process?

You have two opportunities to Opt Out of the assumption and remain with Citizens:

  • You may Opt Out of the assumption before your policy is ever assumed. To do so, you must return the Opt Out Form to the takeout company by the deadline listed on the form.
  • If you do not submit the Opt Out Form and your policy is assumed, you will receive the Notice of Assumption and Non-renewal. This letter will indicate you have an additional 30 days to Opt Out of the assumption. While a second Opt Out Form is not included, you may print a sample Opt Out Form from the Citizens Depopulation website.

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What happens if I want to return to Citizens but miss the 30-day window?

  • If you wish to return to Citizens but you miss the 30-day window discussed above, you will not be able to Opt Out of the assumption and keep your old Citizens policy number. However, you may apply for a new policy with Citizens. Please note that if you request a new policy with Citizens it must qualify based on current underwriting guidelines, and a down payment may be required. Please discuss your options with your agent.

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When will I receive my renewal from Safepoint?

  • Policyholders removed from Citizens will receive their Safepoint renewal offer approximately 45 days before their normal renewal date. Both you and your homeowners insurance agent will have a chance to review the coverage and rates before you accept the new policy.

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Where should I send my premium payments?

  • Your current policy premium has already been paid unless you are paying Citizens in installments.
  • If you are currently paying under the installment plan, continue to pay Citizens.
  • Before your policy reaches the end of its policy term with Citizens, you will receive a renewal offer and bill from Safepoint providing payment instructions and options.
  • If your insurance premium is paid as a part of your mortgage payment, your lender will receive the same premium notice, and there will be no disruption to that process.

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What types of payment options are available with Safepoint?

  • We offer the same payment plans as Citizens to assist you with budgeting your premiums. Payments may be paid annually, semi-annually, or quarterly.

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I use a third-party premium finance company (PFC). Does Safepoint accept payment from the PFC?

  • No

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Who should I contact with questions if I do not have an agent and I am dealing directly with Citizens?

  • Until your policy renews, you should deal directly with Citizens. When your policy renews, Safepoint will provide further instructions.

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Who should I contact to make a change to my policy?

  • Submit your change request to your agent, and they will forward it to Citizens for processing.
  • Once your policy renews with Safepoint, your agent will forward your requests to Safepoint for processing.

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Before my policy was assumed, I received a request from Citizens for additional information/supporting documentation. Do I still need to respond to this request?

  • Yes. Citizens will continue to service your policy up to the expiration date, at which time it should renew with Safepoint.
  • If your Citizens policy cancels for any reason, Safepoint may not be able to
    renew it and you may have a lapse in coverage.

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Should I call Citizens or Safepoint if I have a loss?

  • For claims that occur prior to the assumption date listed on the Assumption Notice, contact Citizens toll free at (866) 411-2742.
  • For claims that occur on or after the assumption date listed on the Assumption Notice, call Safepoint Insurance toll free at: 855-CLAIM15
  • For follow up on the status of a claim being handled by Safepoint, call Safepoint Insurance toll free at: 855-CLAIM15

Policyholder Notifications Opt Out Form:

If Safepoint wants to assume your policy and your agent has agreed to the assumption, Safepoint will mail you an Opt Out letter and form approximately 30 days before the assumption.

  • The letter states that your policy was selected for assumption by Safepoint.
  • The letter explains your Opt Out rights and the ability to remain with Citizens Property Insurance Corporation.

While each takeout company modifies its Opt Out letter and form for each assumption, each contains the same basic information.

Agency letter:

  • Your agent may contact you at any point in the depopulation process to discuss your coverage options.
  • Agents are not required to use special letterheads or verbiage in their written communications.
  • If you have any questions concerning an agent letter, please contact your agent directly.

Opt Out Confirmation letter:

  • If your policy is assumed and then returned to Citizens per your request, Citizens will confirm this by mailing you a confirmation letter. This letter simply states that Citizens received your request and the prior Notice of Assumption and Non-Renewal has been withdrawn.

Notices of Assumption and Non Renewal form:

  • If your policy is assumed by Safepoint, Citizens will mail you and your mortgage company a Notice of Assumption and Non-renewal. The notice states that Safepoint will provide you with a renewal offer prior to your expiration date, at which time the Citizens policy will non-renew.
  • If your policy is assumed but you would like to return to Citizens, you may still submit an Opt Out form to Safepoint prior to the due date.

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Contact Information:

24 Hour Claims:
855-CLAIM15
Personal Lines:
877-858-7445
Commercial Lines:
844-722-9985
This company was issued a rating by the A.M. Best Company, click for additional details
FSR for SAFEPOINT INSURANCE COMPANY

Customer Service

Phone: 877-858-7445
Fax: 813-906-6474
underwriting@safepointins.com
billing@safepointins.com

Payments

Safepoint Insurance Company
P.O. Box 459076
Sunrise, FL 33345-9076